Inbox and returns · Control room

Answered on its own

this week by Customer Replies, with the live tracking

Waiting for you

drafts ready to check and send

Returns this week

each one logged by Returns Desk

To claim from suppliers

£58.40

product cost plus the supplier's postage

One inbox

TikTok Shop, Shopify, eBay and Amazon messages

Nothing is sent to a customer until you say so, except "where is my order".

No conversations match.
Showing the latest 3 of the 41 answered on their own this week. The rest are in each channel's message history.

Pick a conversation.

Niamh L.

TikTok Shop · Southampton

Assigned to youDraft ready

Open order41041 Open customerC1788

Insulated Water Bottle£17.99

Order 41041 · Today 13:23

Sent to supplierFettle Fitness Wholesale

Today

Hi, I ordered this by mistake. Can I cancel it please?

13:31

When you send. Not packed yet. Sending also cancels it with Fettle Fitness Wholesale and puts the stock back on all 4 channels.

Draft from Customer RepliesWritten from the live order. Sends on TikTok Shop.

Hi Niamh, no problem. Your order had not been packed yet, so we have cancelled it. TikTok Shop will refund the full £17.99 to your original payment method.

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Freya K.

eBay · Liverpool

Assigned to youAnswered by agent

Open order40993 Open customerC1754

Leather Clutch£23.99

Order 40993 · Yesterday 23:12

In transit

KD455893446GBBrightwell Home Supply

Today

Hi, has my clutch been sent yet? I ordered it last night and it is a present.

13:16

Customer Replies · sent on its own

Hi Freya, your Leather Clutch left our supplier in Leicester today at 10:59 with Royal Mail Tracked 48. Tracking number: KD455893446GB. Royal Mail expect to deliver to Liverpool by Wednesday. You can follow it on the Royal Mail website with that number.

13:18

Answered on its own in 2 minutes with the live Royal Mail tracking. Nothing for you to do.

Write a follow-upSends on eBay.

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Oscar G.

Shopify · Leeds

Assigned to youDraft ready

Open order41035 Open customerC1782

Over-Ear Headphones£44.99

Order 41035 · Today 12:16

Sent to supplierNorthgate Tech Distribution

Today

Hi, I just ordered the headphones. Can you send them to my work address instead? I am out all day tomorrow. Address below.

New address (hidden in the demo)

12:58

When you send. Not packed yet. Sending also passes the new address to Northgate Tech Distribution before they pack it.

Draft from Customer RepliesWritten from the live order. Sends on Shopify.

Hi Oscar, no problem. Your headphones have not been packed yet, so we have changed the delivery address with our supplier. They go out today with DPD next day delivery, and DPD will message you a one-hour delivery window tomorrow.

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Alfie J.

eBay · Stoke-on-Trent

Assigned to youDraft ready

Open order41008 Open customerC1767

Yoga Mat ×2£53.98

Order 41008 · Today 07:06

Supplier lateFettle Fitness Wholesale

Today

Hi, my order still says not dispatched. Will it get here by Wednesday? I need it for a class.

12:44

When you send. Fettle Fitness Wholesale missed its 12pm cut-off. Sending also moves this order to Kestrel Wholesale in Nottingham, found by Supplier Scout (3pm cut-off).

Draft from Customer RepliesWritten from the live order. Sends on eBay.

Hi Alfie, sorry, our supplier is running behind today and your order has not left yet. We are moving your order to a second UK supplier who dispatches by 3pm today, so it should still reach you by Wednesday. You will get the tracking number as soon as it is on its way.

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Joshua T.

Shopify · Dundee

Assigned to youDraft ready

Open order41036 Open customerC1783

Stoneware Mug£14.99

Order 41036 · Today 12:23

Sent to supplierBrightwell Home Supply

Today

Hi, I have just ordered the green mug. Does it come in any other colours? Thinking of getting a set of four.

12:41

Draft from Customer RepliesWritten from the live order. Sends on Shopify.

Hi Joshua, thanks for your order. At the moment we only stock this mug in the green you ordered. Our supplier has plenty in stock, so if you would like three more for a set of four, order before 2pm today and they will go out today too.

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Grace P.

eBay · not a customer yet

Assigned to youDraft ready

Open listingT05

Shower Speaker£29.99

eBay listing · not bought yet

184 in stock

DPD next dayNorthgate Tech Distribution, 3pm cut-off

Today

Hi, if I buy this today will it arrive by Wednesday? It is a birthday present.

11:52

Draft from Customer RepliesWritten from the live order. Sends on eBay.

Hi Grace, yes. Order before 3pm today and it leaves our supplier in Manchester today with DPD next day delivery, so it should arrive tomorrow. DPD will message you a one-hour delivery window.

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Oscar R.

TikTok Shop · Reading

Assigned to youNeeds you

Open order40782 Open customerC1603

Face Serum£18.99

Order 40782 · Fri 16 Oct 19:00

Delivered today 11:12

GJ550396025GBGlow Lane Beauty Supply

Today

Just opened my parcel and the serum has leaked all over the box. Bottle is half empty.

11:30

Returns Desk started a return and asked for a photo · 11:31

Returns Desk · sent on its own

Hi Oscar, sorry about that. We have started a return for you. Could you reply with a photo of the bottle and the box? We will sort it out as soon as we have it.

11:31

Here you go

Photo of the bottle and box

11:46

Needs you. Approve the £18.99 refund. Returns Desk then claims £9.90 back from Glow Lane Beauty Supply (product £7.45 plus £2.45 postage).

Draft from Customer RepliesWritten from the live order. Sends on TikTok Shop.

Hi Oscar, thanks for the photo, and sorry again. We have refunded the full £18.99 to your original payment method on TikTok Shop. There is no need to send the bottle back, please just recycle it.

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Kieran A.

TikTok Shop · Cambridge

Assigned to youAnswered by agent

Open order40995 Open customerC1756

Wireless Earbuds£29.99

Order 40995 · Yesterday 23:17

In transit

15559242499519Northgate Tech Distribution

Today

where is my earbuds?? ordered last night

10:45

Customer Replies · sent on its own

Hi Kieran, your Wireless Earbuds left our supplier in Manchester today at 09:32 with DPD next day delivery. Tracking number: 15559242499519. DPD expect to deliver to Cambridge tomorrow, Tuesday. DPD will message you a one-hour delivery window on the day.

10:47

Answered on its own in 2 minutes with the live DPD tracking. Nothing for you to do.

Write a follow-upSends on TikTok Shop.

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Mia E.

Amazon · London

Assigned to youNeeds you

Open order40751 Open customerC1580

Makeup Brush Set£20.99

Order 40751 · Fri 16 Oct 11:06

Delivered yesterday 15:25

WW813038965GBGlow Lane Beauty Supply

Today

The brush set I got does not look like the listing. The handles are a different colour to the photos and it feels cheaper. Not happy with it.

10:37

Returns Desk logged a return: item not as described · 10:38

Needs you. Amazon expects a reply to buyer messages within 24 hours. A quick refund is the safe call here. Returns Desk claims £12.30 back from Glow Lane Beauty Supply if you approve.

Draft from Customer RepliesWritten from the live order. Sends on Amazon.

Hi Mia, sorry the set is not what you expected from the photos. We have refunded the full £20.99, and you do not need to send it back. Thank you for telling us, we are checking the listing photos with our supplier.

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Callum H.

Amazon · Bristol

Assigned to youAnswered by agent

Open order40901 Open customerC1683

Fitness Tracker£40.99

Order 40901 · Sat 17 Oct 22:49

In transit

15553930491265Northgate Tech Distribution

Today

Hi, my tracker has not arrived yet. Is it still coming?

08:31

Customer Replies · sent on its own

Hi Callum, your Fitness Tracker left our supplier in Manchester yesterday at 09:48 with DPD next day delivery. Tracking number: 15553930491265. DPD expect to deliver to Bristol today. DPD will message you a one-hour delivery window this morning.

08:33

Answered on its own in 2 minutes with the live DPD tracking. Nothing for you to do.

Write a follow-upSends on Amazon.

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Harry R.

TikTok Shop · Exeter

Assigned to youDraft ready

Open order40701 Open customerC1541

Geometric Cushion£29.99

Order 40701 · Thu 15 Oct 18:52

Delivered yesterday 11:51

RW583924634GBBrightwell Home Supply

Today

The cushion arrived yesterday and it is lovely. It is a present for my mum. Thank you!

07:52

Draft from Customer RepliesWritten from the live order. Sends on TikTok Shop.

Thanks Harry, that is lovely to hear. Glad it arrived safely, and we hope your mum enjoys it.

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Alfie K.

eBay · Aberdeen

Assigned to youDraft ready

Open order40657 Open customerC1509

Stoneware Mug£16.99

Order 40657 · Thu 15 Oct 01:35

Delivered Sat 17 Oct 14:59

BP850914339GBBrightwell Home Supply

Sat 17 Oct

The mug arrived but it is chipped on the rim. Can I get a new one?

15:20

Returns Desk started a return · 15:21

Draft from Customer RepliesWritten from the live order. Sends on eBay.

Hi Alfie, sorry it arrived chipped. We have started a return for you. Could you reply with a photo of the chip? As soon as we have it we will send a new one or refund the full £16.99, whichever you prefer.

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Supplier claims on 7 returns

£58.40

to claim back from suppliers, raised by Returns Desk

Raised so far £18.50To raise £39.90

Returns Desk logs each return, asks for photos, raises the claim with the supplier and records it against the product. A claim is the product cost plus the supplier's postage. Change of mind returns have no claim.

Refunded so far

£66.96

Swipe to see all four stages

Requested2

Stoneware Mug

Alfie K. · 40657

Arrived chipped on the rim

Refund

£16.99

Claim

£9.95

From Brightwell Home Supply. Draft asking for a photo is in your inbox